ITS Message Center
Website outage
Date: 2/18/2012
Description: All maintenance is complete and the outage period is now over.
...
[02/18/2012 10:02:40 PM]
Due to an unexpected issue, the outage will be extended to 10:30pm.
[02/17/2012 9:05:13 AM]
ITS will be performing scheduled maintenance on webservers on Saturday 2/18/2012 from 9pm - 10pm. During this time, sites affected will show as unavailable. All site owners have been notified of this outage.
This outage will affect uncc.edu and other top level domain sites.
Services: ITS supported websites: including uncc.edu and other top level domain sites.
Description: All maintenance is complete and the outage period is now over.
...
[02/18/2012 10:02:40 PM]
Due to an unexpected issue, the outage will be extended to 10:30pm.
[02/17/2012 9:05:13 AM]
ITS will be performing scheduled maintenance on webservers on Saturday 2/18/2012 from 9pm - 10pm. During this time, sites affected will show as unavailable. All site owners have been notified of this outage.
This outage will affect uncc.edu and other top level domain sites.
Services: ITS supported websites: including uncc.edu and other top level domain sites.
49er Connect
Date: 2/16/2012
Description: The online training module 49er Connect is currently unavailable. ITS is working to restart this service.
Services: 49er Connect
Description: The online training module 49er Connect is currently unavailable. ITS is working to restart this service.
Services: 49er Connect
Time Warner Cable service outage - Saturday, February 11, 2012, 9 AM - 5 PM
Date: 2/11/2012
Description: On Saturday, February 11th, Time Warner Cable will be working to re-route fiber optic cabling at a manhole near the football stadium construction area. During this cabling work, Time Warner Road Runner and Video (cable TV) services will be interrupted. The work is scheduled to begin at 9 AM and will last 6 - 8 hours. Estimated full restoral time is 5 PM.
The loss of these Time Warner Cable services will impact campus resident hall buildings - Wallis Hall (formerly Laurel Hall), Lynch Hall, Miltimore Hall (formerly Spruce Hall), and Greek Village, as well as any specific Time Warner services in Facilities Management and Police and Public Safety. There will be no Time Warner Internet or Video (cable TV) service in these areas during this outage.
Services: Time Warner Cable (Internet and TV)
Description: On Saturday, February 11th, Time Warner Cable will be working to re-route fiber optic cabling at a manhole near the football stadium construction area. During this cabling work, Time Warner Road Runner and Video (cable TV) services will be interrupted. The work is scheduled to begin at 9 AM and will last 6 - 8 hours. Estimated full restoral time is 5 PM.
The loss of these Time Warner Cable services will impact campus resident hall buildings - Wallis Hall (formerly Laurel Hall), Lynch Hall, Miltimore Hall (formerly Spruce Hall), and Greek Village, as well as any specific Time Warner services in Facilities Management and Police and Public Safety. There will be no Time Warner Internet or Video (cable TV) service in these areas during this outage.
Services: Time Warner Cable (Internet and TV)
E-Print
Date: 2/6/2012
Description: E-Print is currently unavailable.
ITS is investigating.
Services: E-Print
Description: E-Print is currently unavailable.
ITS is investigating.
Services: E-Print
Banner Outage - Financial Aid Upgrade
Date: 2/5/2012
Description: [02/05/2012 8:46:04 AM]
...
Banner updates have been applied. The system is up and running.
[01/30/2012 7:49:14 AM]
The system will be unavailable from 6:00 AM to 11:00 AM on Sunday, February 5, 2012 in order to perform system maintenance.
Services: Internet Native Banner (INB), Self-Service Banner (SSB), 49er Express Single Sign-On to Banner, Bill Payment Suite, 49er Mart, Niner Advisor, eAward, EGA, SAM Security
Description: [02/05/2012 8:46:04 AM]
...
Banner updates have been applied. The system is up and running.
[01/30/2012 7:49:14 AM]
The system will be unavailable from 6:00 AM to 11:00 AM on Sunday, February 5, 2012 in order to perform system maintenance.
Services: Internet Native Banner (INB), Self-Service Banner (SSB), 49er Express Single Sign-On to Banner, Bill Payment Suite, 49er Mart, Niner Advisor, eAward, EGA, SAM Security
Extension of Moodle's Weekend Maintenance Window
Date: 2/3/2012 thru 2/4/2012
Description: Moodle will be unavailable from February 3rd at 9:00 pm until February 4th at 4:00 am for maintenance. This is an extension of the normal maintenance window.
Services: Moodle
Description: Moodle will be unavailable from February 3rd at 9:00 pm until February 4th at 4:00 am for maintenance. This is an extension of the normal maintenance window.
Services: Moodle
Moodle Available as of 11:58 AM 2/2/2012
Date: 2/2/2012
Description: ...
[02/02/2012 11:45:16 AM]
Moodle is currently unavailable. Technicians are working to resolve the issue. Anticipated resolution time is 12:15 PM
Services: Moodle
Description: ...
[02/02/2012 11:45:16 AM]
Moodle is currently unavailable. Technicians are working to resolve the issue. Anticipated resolution time is 12:15 PM
Services: Moodle
Fretwell Network Connectivity
Date: 2/1/2012
Description: Problems have been reported with network connectivity in Fretwell.
ITS is investigating.
Services: Fretwell Network
Description: Problems have been reported with network connectivity in Fretwell.
ITS is investigating.
Services: Fretwell Network
Webpages.uncc.edu Access Restored
Date: 1/31/2012 thru 2/6/2012
Description: Webpages.uncc.edu has been restored to full functionality. Access is now available on campus as well as from off-campus.
We thank you for your patience as the emergency service was conducted.
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[02/03/2012 5:14:50 PM]
Webpages.uncc.edu is available on-campus, but will remain unavailable to access from off-campus through this weekend. ITS will provide updated information by 5pm, Monday February 6th.
We apologize for the inconvenience and thank you for your continued patience.
...
[02/02/2012 5:13:31 PM]
Webpages.uncc.edu continues to be available on-campus, but remains unavailable to access from off-campus. ITS will provide updated information by 5pm February 3rd.
We apologize for the inconvenience and thank you for your continued patience.
...
[02/01/2012 4:45:28 PM]
Webpages.uncc.edu is currently available on-campus, but remains unavailable to access from off-campus. ITS plans to have additional updates by 5pm February 2nd.
We apologize for the continued inconvenience and thank you for your patience.
...
[02/01/2012 10:56:13 AM]
Webpages.uncc.edu is currently available on-campus, but unavailable to access from off-campus at this time. ITS plans to have additional updates by 5pm today.
We apologize for the inconvenience and thank you for your continued patience.
...
[01/31/2012 1:43:00 PM]
Webpages.uncc.edu continues to be unavailable at this time. Restoration of this service is expected by 12:00pm tomorrow, 2/1/2012.
We apologize for the inconvenience.
Thank you for your continued patience.
[01/31/2012 11:39:30 AM]
...
[01/31/2012 10:07:32 AM]
Webpages.uncc.edu is unavailable at this time.
ITS expects this service to be restored by 5pm today.
Thank you for your patience.
Services: webpages.uncc.edu sites (off-campus access only)
Description: Webpages.uncc.edu has been restored to full functionality. Access is now available on campus as well as from off-campus.
We thank you for your patience as the emergency service was conducted.
...
[02/03/2012 5:14:50 PM]
Webpages.uncc.edu is available on-campus, but will remain unavailable to access from off-campus through this weekend. ITS will provide updated information by 5pm, Monday February 6th.
We apologize for the inconvenience and thank you for your continued patience.
...
[02/02/2012 5:13:31 PM]
Webpages.uncc.edu continues to be available on-campus, but remains unavailable to access from off-campus. ITS will provide updated information by 5pm February 3rd.
We apologize for the inconvenience and thank you for your continued patience.
...
[02/01/2012 4:45:28 PM]
Webpages.uncc.edu is currently available on-campus, but remains unavailable to access from off-campus. ITS plans to have additional updates by 5pm February 2nd.
We apologize for the continued inconvenience and thank you for your patience.
...
[02/01/2012 10:56:13 AM]
Webpages.uncc.edu is currently available on-campus, but unavailable to access from off-campus at this time. ITS plans to have additional updates by 5pm today.
We apologize for the inconvenience and thank you for your continued patience.
...
[01/31/2012 1:43:00 PM]
Webpages.uncc.edu continues to be unavailable at this time. Restoration of this service is expected by 12:00pm tomorrow, 2/1/2012.
We apologize for the inconvenience.
Thank you for your continued patience.
[01/31/2012 11:39:30 AM]
...
[01/31/2012 10:07:32 AM]
Webpages.uncc.edu is unavailable at this time.
ITS expects this service to be restored by 5pm today.
Thank you for your patience.
Services: webpages.uncc.edu sites (off-campus access only)
Websites Inaccessible
Date: 1/27/2012
Description: Website access has been restored.
...
[01/27/2012 8:27:57 AM]
Websites on the webbld13b2.uncc.edu server appear to be affected.
...
[01/27/2012 8:13:07 AM]
Several websites are inaccessible on the uncc.edu domain at this time.
ITS is investigating.
Services: uncc.edu Websites
Description: Website access has been restored.
...
[01/27/2012 8:27:57 AM]
Websites on the webbld13b2.uncc.edu server appear to be affected.
...
[01/27/2012 8:13:07 AM]
Several websites are inaccessible on the uncc.edu domain at this time.
ITS is investigating.
Services: uncc.edu Websites
Password Change Failures to NinerMail at Live@edu
Date: 1/23/2012
Description: [01/23/2012 2:18:21 PM]
Sunday night at approximately 9 PM the password change synchronization module between Active Directory and NinerMail (Live@edu) deadlocked. The problem was corrected this afternoon at 1:30.
There is a high probability that users using PWManager to change passwords during the time of the deadlocking did not have their new password set on NinerMail. PWManager cannot "see" password change successes or failures on NinerMail and would have not provided any feedback to the user that there was a problem.
Users who set new passwords during the deadlocking and have problems logging into NinerMail with the new password will need to set a new password using PWManager to resynch all of their accounts to a single password.
Services: Logging in to NinerMail
Description: [01/23/2012 2:18:21 PM]
Sunday night at approximately 9 PM the password change synchronization module between Active Directory and NinerMail (Live@edu) deadlocked. The problem was corrected this afternoon at 1:30.
There is a high probability that users using PWManager to change passwords during the time of the deadlocking did not have their new password set on NinerMail. PWManager cannot "see" password change successes or failures on NinerMail and would have not provided any feedback to the user that there was a problem.
Users who set new passwords during the deadlocking and have problems logging into NinerMail with the new password will need to set a new password using PWManager to resynch all of their accounts to a single password.
Services: Logging in to NinerMail
49er Mart Inaccessible
Date: 1/18/2012
Description: 49er Mart is now available.
...
[01/18/2012 1:40:52 PM]
49er Mart is currently inaccessible.
ITS is investigating.
Services: 49er Mart
Description: 49er Mart is now available.
...
[01/18/2012 1:40:52 PM]
49er Mart is currently inaccessible.
ITS is investigating.
Services: 49er Mart
49er Express
Date: 1/18/2012
Description: 49er Express will unavailable this evening at 9pm for approximately 30 mins to perform maintenance. Thanks for your patience in this matter.
Services: 49er Express
Description: 49er Express will unavailable this evening at 9pm for approximately 30 mins to perform maintenance. Thanks for your patience in this matter.
Services: 49er Express
49er Express Calendar
Date: 1/17/2012 thru 1/18/2012
Description: The Calendar function within 49er Express is now functional. Thanks for your patience in this matter.
[01/17/2012 2:21:01 PM]
49er Express is experiencing a problem with the Calendar function. ITS is investigating. Thanks for your patience in this matter.
Services: 49er Express Calendar
Description: The Calendar function within 49er Express is now functional. Thanks for your patience in this matter.
[01/17/2012 2:21:01 PM]
49er Express is experiencing a problem with the Calendar function. ITS is investigating. Thanks for your patience in this matter.
Services: 49er Express Calendar
49er connect
Date: 1/17/2012
Description: 49er Connect is available but has had intermittent drops. Adobe and Server Admin are monitoring. System has been stable since 10:20am 01/17/2012. Server Admin will continue to monitor for errors and drop outs.
...
[01/17/2012 10:12:56 AM]
The online training module 49er Connect is currently unavailable. ITS is working to restart this service.
Services: 49er Connect
Description: 49er Connect is available but has had intermittent drops. Adobe and Server Admin are monitoring. System has been stable since 10:20am 01/17/2012. Server Admin will continue to monitor for errors and drop outs.
...
[01/17/2012 10:12:56 AM]
The online training module 49er Connect is currently unavailable. ITS is working to restart this service.
Services: 49er Connect
Holshouser Hall to Scott Hall temporary cable cutover, January 16, 8:30 AM to 5 PM.
Date: 1/16/2012
Description: ...
[01/11/2012 5:01:35 PM]
...
[01/10/2012 2:03:13 PM]
On Monday, January 16th (Martin Luther King, Jr. Day), ITS will be cutting over temporary copper and fiber cables from Holshouser Hall to Scott Hall to allow additional preparation for Phase 11 and the demolition of the shed pad in the area in a couple of months. During this cutover, the services below will be affected in the Scott Hall building from approximately 8:30 AM to 5:00 PM.
The fiber cable will be spliced first, so we expect services on fiber (fire alarm, data, etc.) to be back up in Scott Hall in approximately 3 hours. The copper cable cutover will run into the mid-afternoon.
The permanent cable will be cutover sometime in May when the new conduit/duct banks are installed for Phase 11.
Services affected in Scott Hall:
49er Card
Blackboard
Fire Alarms
Emergency Phones
Building Automation monitoring service
Lenel/Open Options (if any)
Telephone (voice)
Data (UNCC network connectivity)
Services: Scott Hall building: 49er Card; Blackboard; Fire Alarms; Emergency Phones; Building Automation monitoring service; Lenel/Open Options (if any); Telephone (voice); Data (UNCC network connectivity)
Description: ...
[01/11/2012 5:01:35 PM]
...
[01/10/2012 2:03:13 PM]
On Monday, January 16th (Martin Luther King, Jr. Day), ITS will be cutting over temporary copper and fiber cables from Holshouser Hall to Scott Hall to allow additional preparation for Phase 11 and the demolition of the shed pad in the area in a couple of months. During this cutover, the services below will be affected in the Scott Hall building from approximately 8:30 AM to 5:00 PM.
The fiber cable will be spliced first, so we expect services on fiber (fire alarm, data, etc.) to be back up in Scott Hall in approximately 3 hours. The copper cable cutover will run into the mid-afternoon.
The permanent cable will be cutover sometime in May when the new conduit/duct banks are installed for Phase 11.
Services affected in Scott Hall:
49er Card
Blackboard
Fire Alarms
Emergency Phones
Building Automation monitoring service
Lenel/Open Options (if any)
Telephone (voice)
Data (UNCC network connectivity)
Services: Scott Hall building: 49er Card; Blackboard; Fire Alarms; Emergency Phones; Building Automation monitoring service; Lenel/Open Options (if any); Telephone (voice); Data (UNCC network connectivity)
Banner Outage
Date: 1/15/2012
Description: [01/15/2012 10:15:08 AM]
Banner is back up and running.
[01/08/2012 8:26:22 AM]
The system will be unavailable from 6:00 AM to 12:00 PM on Sunday, January 15, 2012 in order to apply 2011 year-end tax updates and a Financial Aid update.
Services: Internet Native Banner (INB), Self-Service Banner (SSB), 49er Express Single Sign-On to Banner, Bill Payment Suite, 49er Mart, Niner Advisor, eAward, EGA, SAM Security
Description: [01/15/2012 10:15:08 AM]
Banner is back up and running.
[01/08/2012 8:26:22 AM]
The system will be unavailable from 6:00 AM to 12:00 PM on Sunday, January 15, 2012 in order to apply 2011 year-end tax updates and a Financial Aid update.
Services: Internet Native Banner (INB), Self-Service Banner (SSB), 49er Express Single Sign-On to Banner, Bill Payment Suite, 49er Mart, Niner Advisor, eAward, EGA, SAM Security
49er Connect
Date: 1/13/2012
Description: Services were down intermittently.
Server Admin took a look at it and noticed the Event Log service account was running under a different logon account and was not starting. Server Admin changed the logon account to a system account and the Event Log started working again. This in turn facilitated the functioning of SSH. ...
[01/13/2012 8:52:57 AM]
The online training module 49er Connect is currently unavailable. ITS is working to restart this service.
Services: 49er Connect Online training modules for HR, Student Union, General Council, and Banner Student
Description: Services were down intermittently.
Server Admin took a look at it and noticed the Event Log service account was running under a different logon account and was not starting. Server Admin changed the logon account to a system account and the Event Log started working again. This in turn facilitated the functioning of SSH. ...
[01/13/2012 8:52:57 AM]
The online training module 49er Connect is currently unavailable. ITS is working to restart this service.
Services: 49er Connect Online training modules for HR, Student Union, General Council, and Banner Student
49er Connect (Online Training)
Date: 1/9/2012
Description: Services were restarted and remained up for the rest of the day. ITS monitored the progress.
[01/09/2012 1:19:33 PM]
The online training module 49er Connect is currently unavailable. ITS is working to restart this service.
Services: 49er Connect Online training modules for HR, Student Union, General Council, and Banner Student
Description: Services were restarted and remained up for the rest of the day. ITS monitored the progress.
[01/09/2012 1:19:33 PM]
The online training module 49er Connect is currently unavailable. ITS is working to restart this service.
Services: 49er Connect Online training modules for HR, Student Union, General Council, and Banner Student
